FAQ's

We deliver to the continental U.S. only. Unfortunately at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can however ship to a freight forwarder. We do not ship to APOs or PO Boxes.

A routine delivery usually takes one to two weeks for in-stock items. You will receive an update once the order has shipped. The shipping carrier will contact you the day before delivery to schedule. For more information, click here.

Shipping costs vary by destination and product type. Certain orders will be eligible for free delivery. Click here for a step-by-step guide.

We offer installation in many states, please check our installation page for details.

AjMadison collects sales tax in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Estimated sales tax will be collected in the shopping cart at checkout.

Click here to track your order status. Please have your Order ID and billing zip code handy.

Simply download the rebate form from our site, fill in your appliance’s serial numbers and mail in the form to the manufacturer.

You will receive your warranty contract via USPS within 2 weeks of your order being shipped. It is important to register the serial numbers of your appliances as soon as they are delivered.

Please inspect your item upon delivery. If your product is damaged or does not meet your needs, please notify us immediately. Please contact customer service in the event you need to return your appliance. All returns new in the box require a Return Authorization and are subject to a 35% restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. For more details, click here.

If you have immediate questions, please call customer service at 800-570-3355 or email [email protected].